Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 

Troubleshooting the Not Able to Log In from the Junos Space Login Page Issue

 

Problem:

Description: You cannot login to Junos Space Network Management Platform from the Junos Space login page. The login page displays a message stating the possible cause of the issue.

Cause

You may not be able to log in from the Junos Space login page for one of the following reasons:

  • You entered an incorrect username, password, or both.

    The following message is displayed on the login page: The username or password is incorrect

  • Your account is locked because you exceeded the maximum number of login attempts

    The following message is displayed on the login page: The account is Locked. You can’t Log in

    Note

    By default, your account is locked out after four unsuccessful login attempts.

Solution

  • If you have entered incorrect login credentials, verify and enter the correct login credentials.

  • If your account is locked

    1. Try logging in from another system.

    2. Contact the administrator to unlock your user account.

    Note

    Your user account is automatically unlocked in 24 hours.