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Managing SNMP Traps


Service Now users can choose to enable or disable an SNMP trap attribute to be added for a notification. To manage SNMP traps, you must have Service Now administration privileges.

To Manage SNMP traps, from the Service Now navigation tree, select Administration > Global Settings > SNMP Configuration > Manage SNMP Traps. The SNMP Traps Attributes page appears.

This page displays all the available trap attributes and also the notifications in which these trap attributes are used. See Figure 1.

An attribute is added to a notification if the check box next to it is selected. To add or remove attributes from notifications, select or clear the check box for an attribute. By default, all attributes for all notifications are selected.

Figure 1: SNMP Trap Attribute Page
SNMP Trap Attribute Page

Notifications related to Service Insight are shown on this page only if Service Insight is enabled.

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