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Modifying Organization Parameters


Junos Space Service Now provides the Modify Organization option to modify the parameters of an organization from the Organizations page on Service Now.

You can modify the following parameters of an organization:

  • Name of the organization

  • Option to submit cases as test cases or real cases

  • Username of the organization

  • password of the organization

  • Site ID of the organization

  • JMB filter level


A Service Now partner cannot modify the name assigned to end-customer organizations.

To modify the parameters of an organization:

  1. From the Service Now navigation tree,, select Administration > Organizations.

    The Organizations page appears.

  2. Select the organization whose parameters you want to modify.

  3. Click Modify Organization from either the Actions list or the right-click menu.

    The Modify Organization appears.

  4. Make changes to the organization parameters.

    For details about organization parameters, see Description of Fields on the Add Organization Page.

  5. Click Submit.

    The changes are saved in the Service Now database. To view these changes, view the details of the organization on the Organizations page.