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Testing the Connection to JSS


Junos Space Service Now provides the Test Connection option on the Actions list to let you test the connection of every organization with Juniper Support Systems (JSS) or Service Now partner (in case of End Customer mode).

To test an organization’s connectivity with JSS:

  1. From the Service Now navigation tree, select Administration > Organizations.

    The Organizations page appears.

  2. Select the organization whose connection to JSS you want to test.

  3. Click Check Status from either the Actions list or the right-click menu.

    The Test Connection dialog box displays the result of the test connection to JSS or Service Now partner.

    Figure 1: Test Connection Dialog Box
    Test Connection Dialog Box

    In case of a failure, a description appears stating the reason for the connection failure.

  4. Click Close to return to the Organizations page.


You cannot check the connectivity status when Service Now is operating in the Offline mode.