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Viewing Knowledge Base Articles Associated with an Incident


A Knowledge Base (KB) article provides information about the causes and solutions for a problem. Junos Space Service Now provides the View KB Article in the Actions list to KB articles associated with an incident.

To view the KB article associated with an incident:

  1. From the Service Now navigation tree, select Service Central > Incidents.

    The Incidents table appears.

  2. Select an incident for which you want to view the KB article and select View KB Article from either the Actions list or the right-click menu.

    A new window takes you to the Juniper Networks Knowledge Base article page where you can log in and view the KB article.


    This action is disabled for incidents that do not have any associated KB articles.