Assigning an Owner to an Incident
Junos Space Service Now provides the Assign Ownership option on the Actions list of the Incidents page to assign a user to look into the incident. The owner tracks the progress of the related case and the updates from JSS.
To assign an incident to a Service Now user:
- From the Service Now navigation tree, select Service
Central > Incidents.
The Incidents page appears.
- Select the incident to which you want to assign an owner,
and select Assign Ownership from either the Actions list or the right-click menu.
The Assign Ownership dialog box appears.
- Enter the login ID of the Service Now user to whom you
want to assign the incident.
If required, click the search icon to display the list of available users.
- Select the Email Incident to Assigned Owner check box to send an e-mail notification to the assigned owners of the incident. This option is selected by default.
- Click Submit.
Service Now assigns the incident to the specified user. .