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Assigning an Owner to an Incident

 

Junos Space Service Now provides the Assign Ownership option on the Actions list of the Incidents page to assign a user to look into the incident. The owner tracks the progress of the related case and the updates from JSS.

To assign an incident to a Service Now user:

  1. From the Service Now navigation tree, select Service Central > Incidents.

    The Incidents page appears.

  2. Select the incident to which you want to assign an owner, and select Assign Ownership from either the Actions list or the right-click menu.

    The Assign Ownership dialog box appears.

  3. Enter the login ID of the Service Now user to whom you want to assign the incident.

    If required, click the search icon to display the list of available users.

  4. Select the Email Incident to Assigned Owner check box to send an e-mail notification to the assigned owners of the incident. This option is selected by default.
  5. Click Submit.

    Service Now assigns the incident to the specified user. .