Flagging an Incident to a User
You can flag an incident to a user who might be affected by the incident or needs to be aware of updates to it. When changes are made to this incident, the user receives an e-mail. If an incident is flagged to you, the Flag column of that incident in the Incidents table displays Yes; If not, it displays No.
To flag an incident to a user:
- From the Service Now navigation tree, select Service
Central > Incidents.
The Incidents page appears.
- Select the incident that you want to flag to a user, and
select Flag to Users from either the Actions list or the right-click menu.
The Flag to Users dialog box appears and displays the names of Service Now users.
- Select the user or users to whom you want to flag the incident.
- Select the Email Incident to Flagged Users check
box to send an e-mail notification to all the flagged users.
This option is selected by default.
- Click Submit.
Service Now sends an e-mail notification for the incident to all the selected users.