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Cloning an Event Profile


Junos Space Service Now provides the Clone option in the Actions list of the Event Profiles page to clone an existing event profile and modify its priority to create another event profile. When you clone an event profile, Service Now provides a default name by appending the name of the original event profile with Copy of. You can edit this name.


Editing an event profile is similar to cloning an event profile. You cannot edit an event profile.

To clone an event profile:

  1. From the Service Now navigation tree, select Administration > Event Profiles.

    The Event Profiles page appears.
  2. Select the event profile that you want to clone, and select Clone from either the Actions list or the right-click menu.

    The Clone Event Profile page appears.

  3. (Optional) In the Profile Name, edit the profile name.

    By default, Service Now populates the name of the event profile as a Copy of event profile from which the new event profile is being cloned.

  4. (Optional) In the Description text field, enter a description for the cloned event profile.
  5. (Optional) From the Script Bundle list, select a script bundle from which to create the cloned event profile..

    A Show difference button appears.

  6. (Optional) Click the Show difference button to view the differences in the events between the original script bundle and the newly selected script bundle.

    The Event Difference Display dialog box displays the events that are new and deprecated in the newly selected script bundle in comparison with the script bundle used in the original event profile.

    After viewing the differences, close the Event difference display dialog box to return to the Clone Event Profile page.

  7. (Optional) To search for specific events, enter the name of the event in the Find Events search field.
  8. (Optional) Click Priority for each event to modify the event priority. The values are:

    1. Low

    2. Medium

    3. High

    4. Critical

  9. Click Submit. The event profile is created and the Save Event Profile dialog box appears.
  10. Click one of the following links based on the required results.



    Apply this profile to original set of devices

    When you click this link, the Select Devices to Install Profile section appears on the Clone Event Profile page..

    In this page, specify the following options for installing the profile on the devices:

    • Specify the devices on which you want to install the event profiles by selecting the respective check box present on the left side of the row.

      To specify all the listed devices, select the check box present next to Organization column heading.

    • If you do not want to save a copy of the event profile after it is installed on the device, select the Never store Script Bundle files on device (if selected roll-back option will not be available) check box.

      This check box is cleared by default.

      Note: If you select this check box, roll back to this version of the AI-Scripts bundle is not possible in future.

    • If you want to remove the script bundle from the device after it is installed, select the Remove Script Bundle files after successful install check box..

    • if you do not want the device configuration to be modified while committing the event profile on the device, clear the Alter device configuration to enable AI-Script events on device check box.

      By default, this option is selected.


      • If you clear the Alter device configuration to enable AI-Script events on device check box and the static AI-Scripts configuration is not present on the device, Service Now only installs the AI-Scripts bundle on the device. The static AI-Scripts configuration must be committed on the device manually and the /var/db/scripts/op/ais-param-set.slax file executed for AI-Scripts to generate JMBs.

      • When you install or upgrade AI scripts releases earlier than Release 5.0 on a device using Service Now Release 15.1 or later, the static AI-Scripts configuration must be pushed manually to the device for each installation and upgrade irrespective of whether the Alter device configuration to enable AI-Script events on device check box is selected or cleared.

    • If you want to install the event profiles later on the devices, schedule the installation.

      Selecting the Schedule at a later time check box provides the controls to specify the date and time of the installation.

    Click Submit to proceed with the installation. The Potential Exposure when Event Profile is Installed on Devices page displays the selected set of devices. An (!) icon present on the left-side of a device row indicates that the device is susceptible to events in the event profile.

    On this page, you can

    • Export information on devices susceptible to events.

      To export device data in an Excel format, click Export Devices with Exposure to Excel.

    • View the events to which a device is susceptible.

      To view the events to which a device is susceptible, click the respective link displayed in the Exposure column. The View Exposure page appears and displays the known issues associated with the respective device. Click Return to Potential Exposure to continue.

    To proceed with the installation:

    1. Select the devices on which you want install the event profile and click Continue.

      The Install Event Profile dialog box appears.

    2. Click Install or Cancel to confirm or cancel the installation of the event profiles on the selected devices.

    Apply this profile to devices manually

    When you click this link, the Push to Devices page appears.

    On this page, you can select Service Now devices and install event profiles on the selected devices.

    For information about installing event profiles on devices, see Pushing an Event Profile to Devices.

    Return to the Profiles Page

    When you click this link, Service Now cancels the installation of event profile on devices and displays the Event Profiles page.

    The cloned event profile is listed on the Event Profiles page.