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Adding an Event Profile to Junos Space Service Now

 

An event profile is a set of scripts that are selected from an AI-Scripts bundle. By using event profiles, you can specify the event scripts you want to install on the devices. To add an event profile, you can use the default AI-Scripts bundle that is available when you install Service Now, or upload and use another AI-Scripts bundle (see Adding a Script Bundle to Junos Space Service Now).

After you add an AI-Scripts bundle to Service Now, to be able to install the AI-Scripts bundle on the devices, you must create an event profile using this AI-Scripts bundle.

To add an event profile:

  1. From the Service Now navigation tree, select Administration > Event Profiles > Add Event Profile.

    The Add Event Profile page appears as shown in Figure 1.

    Figure 1: Add Event Profile Page
    Add Event Profile Page

For a description of the fields displayed on this page, see Table 1.

Table 1: Add Event Profile Page Field Descriptions

Field

Description

Profile Name

Enter a name of the event profile.

The name can contain alphanumeric characters, underscore, hyphens and space. The maximum number of characters allowed is 255.

Description

Enter a description for the event profile.

The maximum number of characters allowed is 255.

Script Bundle

Lists the AI-Scripts bundles that are available in Service Now. This consists of the default AI-Scripts bundle that is available with Service Now and the ones that you upload.

Find Events

Specify an event from the list to filter the displayed list of events

Show Selected Events

Shows all the events that you have selected.

Description of the columns in the Add Event Profiles page

Event Synopsis

Name used to identify the event script.

Type

Type of event that triggers the event script:

  • Hardware failure

  • Software failure

  • Resource Exhaustion

Sub Type

A brief description of the event type that triggers the event script to execute. For example, file system error, communication error, socket failure, excessive memory utilization, database failure, session error, memory allocation error, initialization error, process error, and so on.

Priority

Priority level of the event script. The values are:

  1. Low

  2. Medium

  3. High

  4. Critical

KB Article

Provides a link to knowledge base where you can find information such as cause and solution for the event..

RMA Event

Specifies if this is an RMA event or not.

  1. Enter an event profile name.
  2. (Optional) Enter a description for the event profile.
  3. Select a script bundle from the Script Bundle list. If you want to add a new script bundle and use the new script bundle to create an event profile, click Add Script Bundle. See Adding a Script Bundle to Junos Space Service Now for details about adding a new script bundle to Service Now.

    By default, the script bundle that is set as the default is automatically selected for installing the event profile. You can modify this selection if required.

  4. (Optional) To search for specific events to be included in the event profile, use the Find Events field.
  5. Click Submit.

    An event profile is created with your specifications and the Save Event Profile dialog box appears.

  6. On the Save Event Profile dialog box, click one of the following links based on the required results.

    Link

    Result

    Apply this profile to original set of devices

    The Potential Exposure to Known Issues page appears and displays information about the selected set of devices. An icon (!) appears on the left-side of the row of a device on which the selected events in the event profile are likely to occur.

    Figure 2: Potential Exposure to Known Issues Page
    Potential Exposure to Known Issues Page
    1. (Optional) To export device data in an Excel format, click Export Devices with Exposure to Excel.

    2. (Optional) To view a device’s exposure to known issues, click the respective link displayed in the Exposure column. The View Exposure page appears and displays the known issues associated with the respective device.

    3. Click Return to Potential Exposure to continue.

    4. Click Continue.

      A confirmation dialog box appears displaying the final list of devices on which you want to install the selected event profile.

      You can remove devices from the list by clearing the check boxes of the devices you want to remove .

    5. Click Install.

      The event profile is installed on the selected devices, and the Service Now Devices page appears.

    Apply this profile to devices manually

    The Push to Devices page appears. Here you can select Service Now devices on which you want to install the event profile.

    For more information, see Pushing an Event Profile to Devices .

    Return to the Profiles Page

    The event profile installation task is canceled, and the Event Profiles page appears.