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Modifying an E-Mail Template

 

Service Now provides the Modify Email Template option on the Actions list of the Email Templates page to modify the contents of e-mail templates. An e-mail template for an end customer contains $ variables and static content. You cannot modify the $ variables, but you can remove them from the template. All other static content can be modified on a template.

To modify an e-mail template:

  1. From the Service Now navigation tree, select Administration > Email Templates.

    The Email Templates page appears.

  2. Select the e-mail template whose content you want to modify and select Modify from either the Actions list or the right-click menu.

    If a template contains a HTML table, then the Template contents field is followed by table columns in a grid separately. You can remove a column from the template by clearing the check box for that column. The column can be added again by selecting the check box.