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Creating a Device Group


You can use device groups to group devices within an organization. Only users with Service Now administrator privileges can create device groups and add devices to them. A device added newly to Service Now is assigned to the default device group.

Device Group in Direct or End Customer mode:

  • When a new organization is created, Service Now automatically creates a device group and associates it with the organization.

  • You can edit and delete the default device groups that Service Now creates for organizations.

Device Group in Partner Proxy Mode:

  • When a new organization is created, Service Now automatically creates a default device group and associates it with the organization.

  • Service Now creates a default device group the organization created by an end customer.

  • Devices added by end customers are automatically added to the default device group.

  • Administrators can edit but not delete the default device group for end customers.

To create a device group:

  1. From the Service Now navigation tree, select Administration > Device Groups > Create Device Group.

    The Create Device Group page appears.

    Figure 1: Create Device Group Page
    Create Device Group Page
  2. Enter a name for the device group in the Name field.

    The name must contain only alphanumeric characters (a-z, A-Z, 0-9). It cannot contain special characters such as underscores (_), spaces, or hyphens (-). The maximum number of characters allowed is 64.

  3. In the Organizations list, select an organization to associate with this device group.

    If you want to associate the device group with a new organization, click New Organization and configure the new organization. See Adding an Organization to Service Now for details.

  4. (Optional) In the Select Auto Submit Policies section, select one or more auto submit policies that you want to associate with the device group.

  5. Click Next to add devices to the device group or click Finish to create the device group.

    When you click Next, the Add Devices page appears.

  6. Select the devices that you want to add to this device group from the Select Device to add them to the Device Group section.

  7. Click Finish.

    Service Now adds the selected devices to the device group.

    To verify if the devices are added to the device group, double-click the device group on the Device Groups page. The Device Group Detail page lists the devices and auto submit policies that are assigned to the device group.