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Verifying the Connection Between a Device and the SFTP Server


Junos Space Service Now uploads core files generated as a part of a JMB to an SFTP server.When there is an issue in uploading core files, you can verify the connection between the devices and the SFTP server.


You cannot verify the connection between a device and the SFTP Server by using Service Now when Service Now is operating in the End Customer mode.

To verify the connection between the device and the SFTP server:

  1. From the Service Now navigation tree, select Administration > Service Now devices. The Service Now Devices page appears.
  2. Select the device for which you want to verify the connection with the SFTP server, and select Check FTP Server from either the Actions list or the right-click menu.

    The Check FTP Server Access dialog box appears.

  3. Select the device, and click Submit.

    The Alert dialog box appears with the Job ID.

    Click the job ID to go to the Job Management page and monitor the connectivity status.