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Updating Core File Upload Configuration for an End Customer

 

You can update the core file configuration for a Service Now end customer in Partner Proxy mode. If a Service Now partner is unable to configure an SFTP server for end customers to upload core files, end customers can upload core files to the server used by the Service Now partner. The Service Now partner provides the ID of the case created for an incident to the end customer. The case ID provided by the Service Now partner can be an ID created by the Service Now partner or created by JSS. In either case, the core files are uploaded automatically to the SFTP server once a case is created. For more details, see Configuring SFTP Server for Uploading Core Files Generated for Events.

To change the core file configuration for a connected member:

  1. From the Service Now navigation tree, select Administration > Organization.

    The Organizations page is displayed.

  2. Select the organization for which you want to configure the server for uploading core files.
  3. Click Update Core File Upload Configuration from either the Actions list or the right-click menu.

    The Modify Core File Upload Configuration for Connected Member dialog box appears.

  4. Fill in the required parameters in the displayed fields, and click Submit.

    The Upload Core File Upload configuration is successfully changed.