Updating an End-Customer Case
In Partner Proxy mode, Junos Space Service Now provides the End Customer Cases option to submit an end-customer incident to create a case
This action is enabled only when the status of the end-customer case is open.
To update an end-customer case:
- From the Service Now navigation tree, select Service
Central > Incidents.
The Incidents page displays the list of incidents.
- Select the end-customer incident for which you want to
create a case, and select End-Customer Case from either
the Actions list or the right-click menu.
The End-Customer Case dialog box appears as shown in Figure 1.
This End-Customer Case action is enabled only if you select an end-customer incident.
- Modify the case details as necessary.
- Click Submit.
The case is updated and sent to the Service Now end-customer.