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Running an Organization in Test Mode

 

While configuring an organization, you can enable test mode to submit cases as test cases so as to avoid processing of test cases by Juniper Support Systems (JSS) or Service Now partner. In this mode, the synopsis of the incident that is submitted to JSS is appended with [Test ].

To run an organization in test mode:

  1. From the Service Now navigation tree, select Administration > Organizations.

    The Organizations page appears.

  2. Select the organization that you want to operate in test mode, and select Modify Organization from either the Actions list or the right-click menu.

    The Modify Organization dialog box displays the parameters of the selected organization.

  3. Select Test Cases from the Submit Cases as drop-down list.

  4. Click Submit.

    Service Now submits incidents with [Test] appended to the incident synopsis for creating cases.