Profiles Used by Service Now
A profile in OSS through Java is equivalent to an interaction pattern. A profile describes how a client can interact with the OSS/J application.
Currently, Service Now supports the Web Services style interaction profile (WSIP) for displaying trouble ticket APIs to clients. The reason for choosing Web Services is its ability to enable different systems to communicate at the protocol level without requiring any specific agreement on middleware, software libraries, programming languages, component models, application server platforms, processors or operating systems.
WSIP relies on well established standards such as SOAP (Simple Object Access Protocol) and WSDL (Web Services Description Language).