Service Now Device Groups Overview
You can group and manage multiple devices as a single entity called a device group. You use device groups to group devices within an organization. By associating an organization with one or more device groups, you can maintain groups of devices with similar attributes or uses.
Only users with Service Now administrator privileges can configure device groups.
You can view the device groups configured on Service Now on the Device Groups page (Administration > Device Groups) as shown in Figure 1.
Clicking a device group displays the Device Group Detail page where you can view the details of a device group. Table 1 lists the parameters on a device group.
Table 1: Device Group Parameters
Name of the device group
Organization to which the device is assigned
List of devices assigned to the device group
Auto Submit Policies
List of auto submit policies assigned to the device group
Domain to which the device group is assigned
You can perform the following actions related to device groups:
Create a device group and assign devices to it; see Creating a Device Group for details.
Modify device groups; see Modifying a Device Group for details.
Delete device groups; see Deleting a Device Group for details.
Associate address groups; see Associating Devices with an Address Group from the Device Groups Page for details.
Set default device group