Service Now Messages Overview
Service Now polls Juniper Support Systems (JSS) regularly for information messages such as notifications for JSS downtime and availability of new Service Now, Service Insight, or AI-Scripts releases for download. These information messages are displayed on the Service Now Messages page (Service Central > Information > Messages). Service Now allows you to assign the information message to a user for ownership and flag it to one or more users. This ensures that users are kept informed of changes made to information messages.
You can perform the following actions related to messages:
View list of information messages received from JSS
Assign an owner to an information message; see Assigning Ownership to Messages for details.
Assign messages to connected members.
Flag an information message to users; see Flagging a Message to Users for details.
Delete information messages; see Deleting a Message for details.
Scan for devices impacted by the message; see Scanning a Message for Impact for details.