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Service Now Domain Overview

 

A domain is a logical grouping of objects in Junos Space. A Junos Space administrator creates and manages domains in the Junos Space Network Management Platform. For more information about domains, see Junos Space Network Management Platform User Guide at Junos Space Network Management Platform Documentation.

A device is assigned to a domain in the Junos Space Platform. When the device is added to Service Now, the device continues to belong to the domain to which it is assigned in the Junos Space Platform. Service Now objects such as incidents, device snapshots, error JMBs, and support cases that are related to the device are assigned to the same domain as the device.

When you log in to Service Now, objects in the system domain and objects such as organization, script bundle, SNMP configuration, and Email template, which are assigned to the domain that you are currently in, are visible to you. If you are assigned to more than one domain, you can access the other domains and objects in those domains by selecting the domains from the Login as username in list present on the Service Now banner. Only the domains to which you are assigned are listed. A super user can access all domains.

Objects that you create when you are logged in to a certain domain are assigned to that domain. However, if you have administrative privileges, you can assign the objects to another domain. For information about changing the domain of an object, refer to Assigning a Service Now Object to Another Domain.

Objects such as script bundles, SNMP configurations, and Email templates that are used by objects in all domains are assigned to the system domain. Objects assigned to the system domain are visible in all domains.

You cannot modify the domain of Service Now devices and the objects such as incidents, error JMBs, device snapshots, and support cases related to the Service Now devices. However, you can modify the domain of devices of end customers. The devices of end customers are, by default, present in the domain assigned to them by the end cusotmer.

When the device is assigned to a domain, objects such as technical or end-customer support cases that are not assigned to any device belong to the domain assigned to the organization associated with the device. Table 1 lists Service Now objects and their default domains.

Table 1: Service Now Objects and Their Default Domains

Service Now Objects

Default Domain

Fresh Installation

Migration

  • Organization

  • Connected Member

  • Device Group

  • Address Group

  • Notification

  • Auto Submit Policy

  • Event Profile

  • Product Health Data Configuration

  • Auto Submit Filter

  • Incident Filter

Domain to which a user is logged in

Global domain

  • Global Setting

  • Directive File

  • SNMP Configuration

  • Core File Upload Configuration

  • Message

  • Script Bundle

  • Email Template

  • End Customer Information Message

  • Script Installation Advisor (SIA)

System domain

System domain

  • Service Now Device

  • Incident

  • Device Snapshot

  • Error JMB

  • Technical Support Case

  • End Customer Case

Domain assigned to the device in Junos Space Network Management Platform

Domain assigned to the device in Junos Space Network Management Platform

Assigning a Service Now Object to Another Domain

If you are assigned to multiple domains, you can assign an object from the domain that you are currently in to another domain to which you are assigned. All objects except objects in the system domain can be assigned to another domain.

To assign a Service Now object to another domain:

  1. From the Service Now navigation tree, select the object.

    The object’s page appears.

  2. On the Object’s page, select the object’s instance that you want to assign to another domain.

    You can also select multiple instances of the object to assign to another domain.

  3. From the Actions menu, select Assign object to domain. Alternatively, right-click the object and select Assign object to domain.

    The Assign to Domain dialog box appears.

  4. Under Assign selected items to domain, select the domain to which you want to assign the object and click Assign.

    The Assign to Domain dialog box closes and the object is not listed on the object’s page.

  5. From the Login as username in list on the service Now banner, select the domain to which you assigned the object.

    The Service Now GUI is refreshed.

  6. Using the Service Now navigation tree, open the object’s page and check whether the object is listed on the page.