Service Insight Targeted PBNs Overview
Junos Space Service Insight provides proactive bug notifications (PBNs) as a proactive measure to alert you about known issues that can impact the devices in your network. It is an effective means for Juniper Support Systems (JSS) to communicate information collected while helping one customer fix issues, to another customer who could face similar issues.
Using information, which was collected when issues were reported to JSS, JSS identifies devices on your network with similar conditions. When devices on your network are identified to have similar configuration as those devices on which issues were found, JSS identifies the PBNs for these devices. Service Insight picks up these PBNs once every 24 hours and displays them on the Targeted PBNs page (Insight Central > Targeted PBNs).
These PBNs keep you aware of the possible impacts the issues identified can have on your network and also the workarounds to fix the issue. The workarounds suggest temporary fixes and instructions that you can follow to protect your network.
In Service Insight, you can view targeted PBNs on the Targeted PBNs page as shown in Figure 1.
A targeted PBN contains the fields listed in Table 1. On the targeted PBNs page, you can filter and view PBNs based on organization. Using a targeted PBN, you can scan for devices impacted by the vulnerabilities described in the targeted PBN in an organization and list the devices; for more information, see Scanning PBNs for Impact on Devices.,
Table 1: Targeted PBNs Field Descriptions
Title of the PBN, which is a short description of the issue found
Date and time when the issue was recorded
Date and time the PBN was last updated
Unique ID specified by Juniper Networks that is used to identify the PBN
Organization to which the PBN is applicable
Date and time when the problem in this PBN was resolved
Short description of the problem
Conditions that initiated the problem described by the PBN
Conditions that indicate that the problem described by the PBN
Temporary fix for the problem
Additional information that you can follow
Devices that could be impacted by the problem described by the PBN
Impact of the bug on the customer network
Probability that the bug would impact the network
User who has been assigned ownership of the PBN using Service Insight
Flagged to Users
Users who were notified about the PBN using Service Insight
You can perform the following actions related to targeted PBNs:
View targeted PBNs received from JSS
Scan for devices that are impacted by PBNs; see Scanning PBNs for Impact on Devices for details.
Flag PBNs to users; see Flagging PBNs to Users for details.
E-mail PBNs to users; see E-Mailing PBNs for details.
Assign an owner to a PBN; see Assigning an Owner to a PBN for details.
Delete one or more PBNs; see Deleting PBNs for details.