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Configuring Product Health Data Collection on a Device

 

Product health data collection (PHDC) configurations are listed on the Product Health Data Collection page of the Administration workspace.

Junos Space Service Now provides the following methods to configure PHDC on managed devices:

Configuring PHDC by Using the Product Health Data Collection Task

Configuring PHDC from Product Health Data Collection task involves selecting devices on which to configure PHDC and then configuring the parameters.

Note

PHDC consumes CPU cycles and disk resources of the device. Therefore, performance of the device might be affected while PHD is being collected.

To configure PHDC on a device from the Product Health Data Collection task:

  1. From the Service Now navigation tree, select Administration > Product Health Data Collection > Configure PHDC.

    The Configure PHDC page appears as shown in Figure 1.

    Figure 1: Configure PHDC Page
    Configure PHDC Page
  2. Enter a name for the PHDC configuration.

    The name of a PHDC configuration must have 4 to 64 alphanumeric characters. You can use underscore (_) and hyphen (-) as special characters.

  3. Click on the devices that you want to include in the PHDC configuration. Alternatively, select the check box next to the Organization field to include all devices listed in the PHDC configuration.
  4. Click Next.

    The Configure Product Health Data Collection page appears as shown in Figure 2.

    Figure 2: Configure Product Health Data Collection
    Configure Product Health
Data Collection
  5. On the Configure Product Health Data Collection page, configure options as follows:
    • Collection Period (days): Enter the number of days when product health data (PHD) should be collected from the devices.

      Number of days can range from 1 to 90. The default value is 30 days.

    • Upload Product Health Data files to Juniper: Select this check box to upload PHD files collected from devices to Juniper Support Systems (JSS).

      This option is selected by default.

      Note

      If you clear this check box, PHD files are not uploaded to JSS. If required later, you cannot upload PHD files to JSS.

    • Delete Product Health Data files after upload: Select this check box to delete PHD files from a device immediately after they are uploaded to JSS.

      This option is selected by default.

      Note

      If you clear this check box, PHD files are automatically deleted four days after the files are collected by Service Now.

    • Mask IP addresses before uploading Product Health Data files: Select this check box to replace IP addresses with asterisks (*) in collected PHD.

      This option is selected by default.

    • (Optional) Schedule PHD Collection at specified time: Select this check box to schedule a date and time for collecting PHD from the selected devices.

  6. Click Submit to submit the PHDC configuration.

    The PHDC configuration is listed on the Product Health Data Collection page.

    If a date and time is not scheduled for PHD collection, Service Now starts collecting PHD immediately after you submit the configuration..

Configuring PHDC by Using the Service Now Devices Task

Junos Space Service Now allows you to configure PHD on a managed device from the Service Now Devices task after you assign the device to a product health data collection (PHDC) configuration. You can add the device to a PHDC configuration by creating a new configuration or to an existing PHDC configuration. A device can be added to an existing PHDC configuration only if the configuration is in the Scheduled or Running state. Once assigned to a PHDC configuration which is in Scheduled or Running state, you cannot assign the device to any other PHDC configuration.

Note

PHDC consumes CPU cycles and disk resources of a device. Therefore, performance might be affected while PHD is being collected from the device.

To configure PHD collection on a device:

  1. From the Service Now navigation tree, select Administration > Service Now Devices.

    The Service Now Devices page appears.

  2. Select one or more devices to configure PHDC.Note

    PHDC can be configured on a maximum of 500 devices at a time.

  3. From the Actions list , select Device Analysis > Configure Product Health Data Collection. Alternatively, right-click the selected devices and select Device Analysis > Configure Product Health Data Collection.

    The Configure Product Health Data Collection dialog box appears as show in Figure 3.

    Figure 3: Configure Product Health Data Collection Dialog Box
    Configure Product Health
Data Collection Dialog Box
  4. On the Configure Product Health Data Collection dialog box, add devices to an existing or new PHDC configuration as follows:
    • Add the selected devices to an existing PHDC configuration.

      To add the selected devices to an existing PHDC configuration:

      1. Click Add to an existing PHDC.

        An option to select a PHDC configuration for assigning the selected devices appear.

      2. Select a PHDC configuration from the PHDC drop-down list to add the device.
    • Add the selected devices to a new PHDC configuration.

      To add the selected devices to a new PHDC configuration:

      1. Click Create a new PHDC.

        Options to configure a new PHDC appear.

      2. From the Apply to drop-down list, select one of the following:
        • Selected device(s) to configure PHD collection on all devices selected on the Service Now Devices page

        • All devices in the current domain to configure PHD collection on all managed devices in the domain in which you are logged in

        • Select Tag to configure PHD collection on devices having a specific tag

          The Select from available Tags drop-down list appears when you select the Select tag option. Select a tag from the Select from available Tags drop-down list.

        • Select Device Group to configure PHD collection on devices belonging to a specific device group

          The Select from available Device Groups drop-down list appears when you select the Select Device Group option. Select a device group from the Select from available Device Groups drop-down list.

      3. Under Configure Product Health Data Collection, configure options as follows:
        • Name: Enter a name for the PHDC configuration.

          The name of a PHDC configuration must have 4 to 64 alphanumeric characters. Underscore(_) and hyphen (-) are the only special characters allowed.

        • Collection Period (days): Enter the number of days when Service Now should collect product health data (PHD) from the devices.

          Number of days can range from 1 to 90. The default value is 30 days.

        • Upload Product Health Data files to Juniper: Select this check box if you want Service Now to upload PHD files collected from devices to Juniper Support Systems (JSS) or Service Now partner.

          This option is selected by default.

          Note

          If you clear this check box, PHD files are not uploaded to JSS. If required later, you cannot upload PHD files to JSS.

        • Delete Product Health Data files after upload: Select this check box to delete PHD files from Service Now immediately after they are uploaded to JSS.

          This option is selected by default.

          Note

          If you clear this check box, PHD files are automatically deleted four days after the files are collected by Service Now.

        • Mask IP addresses before uploading Product Health Data files: Select this check box if you want Service Now to replace IP addresses with asterisks (*) in the collected PHD.

          This option is selected by default.

        • (Optional) Schedule PHD Collection at specified time: Select this check box to schedule a date and time for collecting PHD from the selected devices.

  5. Click Submit to save the PHDC configuration.

    If Service Now configures PHDC successfully, you can view the configuration on the Product Health Data Collection page (Administration > Product Health Data Collection).

    If a time is scheduled, Service Now initiates PHD collection at the scheduled time. If a time is not scheduled, Service Now starts collecting PHD immediately after PHDC is configured.