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Get Information About an End-Customer Case

 

Use this API to retrieve information about a specific end-customer case.

URI

https://[host]/api/juniper/servicenow/endcustomer-case-management/cases/{id} (HTTP method = GET)

URI Parameters

Parameter

Type

Required

Description

id

Integer

Yes

ID of the end-customer case for which information is to be retrieved

Consumes

None

Produces

  • application/vnd.juniper.servicenow.eccase-management.case+xml;version=3

  • application/vnd.juniper.servicenow.eccase-management.case+json;version=3

Response Elements

Element

Type

Description

uri

String

Link to the end-customer case

id

Integer

ID of the case in Serivce Now database

connectedMember

String

End-customer for which the case was created

caseId

String

ID of the end-customer case in JSS

deviceSerialNumber

String

Serial number of the device for which the case was created

problemSynopsis

String

Brief description of the event that led to the creation of this case

priority

String

Priority of the incident that led to the creation of the case

The possible values are:

  • 1 - Critical

  • 2 - High

  • 3 - Medium

  • 4 - Low

createTime

String

Date and time the case was created

caseLink

String

Link to the case

udpateTime

String

Date and time when the case was last updated

problemDesc

String

Detailed description of the event for which the case was created

caseStatus

String

Current status of the case.

The possible values are:

  • Created

  • Updated

  • Closed

caseType

String

Type of case created:

  • Event—Case created for events that occurred on devices

  • Event RMA—Case created for Return Materials Authorization (RMA) events that occurred on devices

  • On-demand—Case created for on-demand incidents

  • On-demand RMA—Case created for on-demand RMA incidents

  • BIOS Health Check—Case created for analyzing BIOS running on devices

  • AIS Health Check—Case created for AIS health check event on devices

  • Event (Low End)—Case created for events that occurred on low end devices, such as SRX100 and SRX220

  • Other—Case created for events not reported through Service Now

method

String

Methodsapplicable to the end-customer case.

Sample Output

Sample XML Output

Sample JSON Output

Error Codes

Message

Description

404 Not Found

Invalid case ID is pecified; no end-customer cases found.

403 Forbidden

Service Now is not running in Partner Proxy mode.