Get Global Settings Configuration
Use this API to retrieve global settings configuration in Junos Space Service Now.
URI
https://[host]/api/juniper/servicenow/global-setting-management/globalSettings (HTTP method = GET)
Consumes
None
Produces
application/vnd.juniper.servicenow.global-setting-management.globalSettings+ xml;version=2
application/vnd.juniper.servicenow.global-setting-management.globalSettings+ json;version=2
Response Elements
Element | Type | Description |
|---|---|---|
outboundEmailAddress | String | E-mail address used for sending e-mails or notifications |
dampeningPeriod | String | Time period for which no incident is created in Service Now when the same event recurs on the device |
deviceSnapshotPurgeTimeInDays | String | Number of days for which device snapshots are stored in the Service Now database before they are deleted |
collectLogFiles | Boolean | Flag to specify if log files should be collected from all devices Possible values:
Note: This setting is overridden by the collect log file setting for individual devices. |
shareProfileInformation | Boolean | Flag to specify if Service Now-related information should be shared with Juniper Support System (JSS) or Service Now partner for tracking purposes Possible values:
Note: This element is not available in Offline mode. |
connectionStatus | String | Status of connection between Service Now and Juniper Support System (JSS) or Service Now partner (in case of End Customer mode) Possible values—Success or the reason for connection failure |
serviceNowMode | String | Operating mode of Service Now Possible values—Demo, Direct, End Customer, Offline, Offline Partner Proxy, and Partner Proxy |
maxDaysForAutoSubmitIncident | Integer | Number of days after which an incident is not submitted to JSS by using autosubmit policies |
notSubmittedIncidentPurgeTime | Integer | Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted |
submittedIncidentPurgeTime | Integer | Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted |
Sample Output
Sample XML Output
<globalSettings>
<outboundEmailAddress>servicenow@juniper.net</outboundEmailAddress>
<dampeningPeriod>1</dampeningPeriod>
<deviceSnapshotPurgeTimeInDays>180</deviceSnapshotPurgeTimeInDays>
<collectLogFiles>true</collectLogFiles>
<shareProfileInformation>true</shareProfileInformation>
<connectionStatus>Connection Successful</connectionStatus>
<serviceNowMode>Partner Proxy</serviceNowMode>
<maxDaysForAutoSubmitIncident>2</maxDaysForAutoSubmitIncident>
<notSubmittedIncidentPurgeTime >30</ notSubmittedIncidentPurgeTime>
<submittedIncidentPurgeTime>30</ submittedIncidentPurgeTime>
</globalSettings>
Sample JSON Output
{
"globalSettings": {
"outboundEmailAddress": "servicenow@juniper.net",
"dampeningPeriod": 1,
"deviceSnapshotPurgeTimeInDays": 180,
"incidentPurgeTimeInDays": 365,
"collectLogFiles": true,
"shareProfileInformation": true,
"connectionStatus": "Connection Successful",
"serviceNowMode": "Partner Proxy",
”maxDaysForAutoSubmitIncident”:”2”,
”notSubmittedIncidentPurgeTime”:"30”,
”SubmittedIncidentPurgeTime”:”30”
}
}