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Get Global Settings Configuration

 

Use this API to retrieve global settings configuration in Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/global-setting-management/globalSettings (HTTP method = GET)

Consumes

None

Produces

  • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ xml;version=2

  • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ json;version=2

Response Elements

Element

Type

Description

outboundEmailAddress

String

E-mail address used for sending e-mails or notifications

dampeningPeriod

String

Time period for which no incident is created in Service Now when the same event recurs on the device

deviceSnapshotPurgeTimeInDays

String

Number of days for which device snapshots are stored in the Service Now database before they are deleted

   

collectLogFiles

Boolean

Flag to specify if log files should be collected from all devices

Possible values:

  • true—Log files are collected from all devices in Service Now

  • false—Log files are not collected from any device in Service Now

Note: This setting is overridden by the collect log file setting for individual devices.

shareProfileInformation

Boolean

Flag to specify if Service Now-related information should be shared with Juniper Support System (JSS) or Service Now partner for tracking purposes

Possible values:

  • true—Service Now-related information is shared with JSS or Service Now partner

  • false—Service Now-related information is not shared with JSS or Service Now partner

Note: This element is not available in Offline mode.

connectionStatus

String

Status of connection between Service Now and Juniper Support System (JSS) or Service Now partner (in case of End Customer mode)

Possible values—Success or the reason for connection failure

serviceNowMode

String

Operating mode of Service Now

Possible values—Demo, Direct, End Customer, Offline, Offline Partner Proxy, and Partner Proxy

maxDaysForAutoSubmitIncident

Integer

Number of days after which an incident is not submitted to JSS by using autosubmit policies

notSubmittedIncidentPurgeTime

Integer

Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted

submittedIncidentPurgeTime

Integer

Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted

Sample Output

Sample XML Output

Sample JSON Output