Service Now Global Settings Overview
The Junos Space Service Now Global Settings task lets you configure the general behavior of Junos Space Service Now. After you install Service Now and configure it to operate in a specific mode, you must configure parameters on the Global Settings page (Administration > Global Settings).
You must have Service Now administrator privileges to configure global settings.
Figure 1 shows the Global Settings page.
The Global Settings task also provides options to a Service Now end customer to import and install SSL certificates from a Service Now partner to establish secured connection with the Service Now partner. For information about installing an SSL certificate of a Service Now partner, see Installing the SSL Certificate on a Service Now End Customer.
After a connection is established between a Service Now application operating in End Customer mode with the Service Now partner, you can add an organization using the credentials provided by the Service Now partner. For information about adding an organization, see Adding an Organization to Service Now. After the connection of the organization is validated, you can submit incidents and iJMBs to the Service Now partner.
If you select the Share Service Now Profile Information option on the Global Settings page, you can periodically send data
related to incident activities, devices, event policies, and Junos
Space operations to JSS or a Service Now partner. Service Now uploads
the data in an XML file and sends the XML file to JSS by using
MetadataUploadRequest. These files are uploaded to
JSS once a week.
Information about the following elements is collected in the XML file.
Table 1: XML File Information
SpaceInfo—Specifies information about Junos Space
FabricInfo—Specifies information about a node in Junos Space fabric
ApplicationSummary—Specifies information about the applications installed on Junos Space
DevicesInfo—Specifies Information about the devices managed by Junos Space Network Management Platform
ApplicationDetails—Specifies detailed information about the application installed on Junos Space. Currently, only Service Now is supported.
OrganizationInfo—Specifies information about the organizations in Service Now
EventProfilesInfo—Specifies information about the event profiles installed on the devices
IncidentsInfo—Information about incidents in Service Now that are in the initial state
Global Settings allows you to configure the following parameters to define the behavior of Service Now:
E-mail address to be used for e-mails sent by Service Now
Purge time for device snapshots, incidents that are submitted, incidents that are not submitted, product health data, and device log files
Time period during which no incident must be created in Service Now when an event reoccurs on a device
Time period after which incidents generated should not be submitted by using auto submit policies
Configure whether you want to share Service Now profile information
Configure whether you want to collect log files from all the managed devices
Test and verify connection of Service Now with Juniper Support Systems (JSS) when Service Now is operating in Partner Proxy or Direct mode or test connection with the Service Now partner when Service Now is operating in End Customer mode
Apart from configuring parameters, you can perform the following actions to define the behavior of Service Now:
Configure server for uploading core files; see Configuring SFTP Server for Uploading Core Files Generated for Events for details.
Manage directive file; see Directive File Overview for details.
Configure advanced settings; see Configuring Advanced Filter Settings for details.