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Junos Space Service Insight Test Plan

 

Service Insight receives and displays End-of-Life (EOL) and End-of-Service (EOS) alerts and Proactive Bug Notifications (PBNs) sent by Juniper Support System (JSS). JSS sends these alerts to Service Insight on the basis of the device snapshots sent by managed devices. For information about device snapshots, see Device Snapshots Overview.

The following is a suggested plan for testing Service insight capabilities:

Generate an On-demand Device Snapshot

A device snapshot is generated by AI-Scripts once in seven days. If no device snapshot is listed in Service Now under Service Central > Information > Device Snapshot, you can generate on-demand device snapshots.

To generate an on-demand device snapshot:

  1. If not already logged in, log in to Service Now.
  2. On the Service Now navigation tree, select Service Central > Administration > Service Now Devices.
  3. Select a device.
  4. From the Actions menu, Create On-demand Device Snapshot.

    The On-demand Device Snapshot dialog box is displayed. On the On-demand Device Snapshot dialog box, the Upload iJMB and Verify CPU Usage are selected by default.

  5. Click Submit.

    A job is created for generating the iJMB. If iJMB is generated successfully, it is listed under Service Central > Information > Device Snapshots.

Check Whether Device Snapshots are Received by Service Now

To verify whether device snapshots are received by Service Now:

  1. If not already logged in, log in to Service Now.
  2. On the Service Now navigation tree, select Service Central > Information > Device Snapshots.

    If the device snapshot in Generate an On-demand Device Snapshot is generated successfully, the device snapshot should be listed on the Device Snapshots page.

Check Whether Device Snapshots are Uploaded to JSS

To verify that the device snapshot is uploaded to JSS:

  1. If not already logged in, log in to Service Now.
  2. On the Service Now navigation tree, navigate to Service Central > Information > Device Snapshots.

    If the device snapshot inGenerate an On-demand Device Snapshot is uploaded automatically, its status is set to Uploaded on the Device Snapshots page.

Generate PBN Report

To generate PBN report, see Generating PBN Report.

Generate EOL Report

To generate EOL report, see Generating EOL Report.