Product Health Data Collection Configuration Overview
Starting from Service Now Release 15.1R1, Service Now provides the Product Health Data Collection feature to collect product health data (PHD) from managed devices for assessing devices’ health. PHD is collected from a device by executing predefined Junos OS commands. For information about the Junos OS commands used for collecting PHD, see Commands Used for Collecting PHD from Managed Devices
You can configure Product Health Data Collection (PHDC) on Service Now operating in Direct, or Partner Proxy modes. Starting in Service Now Release 16.1R1, Service Now can collect PHD when operating in End Customer mode as well. However, uploading the end-customer product health data to Service Now partner is not supported.
A Service Now partner cannot configure PHDC on end-customer devices.
Product health data collection (PHDC) is configured on Service Now by defining the following parameters:
Devices on which PHD should be collected
Number of days for which PHD should be collected
Whether PHD data should be submitted to Juniper Support Systems (JSS) or Service Now partner
Whether PHD data should be deleted from Service Now once uploaded to JSS or Service Now partner
Whether IP addresses should be overwritten with asterisks (*) in the PHD files
PHDC configurations on Service Now can be viewed on the Product Health Data Collection page (Administration > Product Health Data Collection) as shown in Figure 1.
Table 1 lists the fields on the Product Health Data Collection page.
Table 1: Fields on the Product Health Data Collection Page
Name of the PHDC configuration
Status of the PHDC configuration
Possible values are:
Date and time PHD collection is scheduled to start or the date and time when PHD collection started
Date and time to end PHD collection or PHD collection ended (if the PHDC status is completed)
Number of devices included in the PHDC configuration
Click the link to view the details of devices, the status of PHD collection on the devices and view the PHD files collected from individual devices.
See Service Now Product Health Data Collection Overview for details on the status of PHD collection on a device.
Domain to which the PHDC configuration is assigned
By default, a PHDC configuration is assigned to the domain in which the user creating the PHDC configuration is logged in.
Benefits of Product Health Data Collection
The Product Health Data Collection (PHDC) feature helps to confirm whether managed devices are maintaining performance expectations based on best practices recommended by Juniper Networks. The PHDC feature identifies potential malfunctioning of hardware components, dormant problems, any abnormalities in the trend data for improvement and any other performance related issues. Engineers at Juniper Networks analyze the product health data and recommend actions to customers to identify potential risks and issues with their devices before impacting their network and proactively improve network performance.
Actions That You Can Perform From the Product Health Data Collection Task
On the Product Health Data Collection page, you can perform the following tasks:
Modify a PHDC configuration; see Modifying a Product Health Data Collection Configuration for details.
Reschedule a PHDC configuration; see Rescheduling a Product Health Data Collection Configuration for details.
Retry collecting PHD from devices on which an earlier attempt to collect PHD failed; see Retrying Collecting Product Health Data from a Device for details.
Enable PHD collection on devices; see Enabling Product Health Data Collection on a Device for details.
Disable PHD collection on devices; see Disabling Product Health Data Collection on a Device for details.
Abort PHD collection on devices; see Aborting a Product Health Data Collection Configuration for details.
Delete a PHDC configuration; see Deleting a Product Health Data Collection Configuration from Service Now for details.
Assign a PHDC configuration to another domain; see Assigning a Service Now Object to a Domain for details.