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Enabling Auto Submit Filters

 

After you create an auto submit filter, you must enable the filter before it is applied to an incident. Service Now provides the Enable Auto Submit Filters option on the Actions list of the Auto Submit Filters page to enable auto submit filters. The Status column on the Auto Submit Filters page displays whether the auto submit filter is enabled or disabled.

To enable one or more auto submit filters:

  1. In the Service Now navigation tree, click Administration > Auto Submit Filters.

    The Auto Submit Filters dialog box appears as shown in Figure 1.

    Figure 1: Enable Auto Submit Filters Dialog Box
    Enable Auto Submit Filters
Dialog Box
  2. Select one or more filters that you want to enable and select Enable Auto Submit Filters from the Actions or the right-click menu.

    The Enable Auto Submit Filters dialog box appears.

  3. Click Enable to enable the selected filters.

    The status of the selected filter changes to Enabled on the Auto Submit Filters page.