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Trouble Ticket APIs Supported by Service Now

 

The client provides operations (getting, creating, changing or canceling/closing tickets) to manage and retrieve trouble tickets from the trouble ticket management system.

The following list of APIs from JSR91 specification are implemented in Service Now.

  • createTroubleTicketByValue

  • tryCreateTroubleTicketsByValues

  • getTroubleTicketByKey

  • getTroubleTicketsByKeys

  • setTroubleTicketByValue

  • trySetTroubleTicketsByValues

  • trySetTroubleTicketsByKeys

  • tryCancelTroubleTicketsByKeys

  • tryCloseTroubleTicketsByKeys

  • cancelTroubleTicketByKey

  • closeTroubleTicketByKey

  • getTroubleTicketTypes

  • getEventTypes

  • getEventDescriptor

  • getManagedEntityType

  • getSupportedOptionalOperations

The following table describes the trouble ticket APIs.

Table 8: Trouble Ticket APIs Supported by Service Now

Troube Ticket API

Description

createTroubleTicketByValue

Creates a single trouble ticket

tryCreateTroubleTicketsByValues

Creates multiple trouble tickets

getTroubleTicketByKey

Obtains a single trouble ticket by using the given key and returns only the requested attributes

getTroubleTicketsByKeys

Obtains multiple trouble tickets by using the given keys and returns only the requested attributes

setTroubleTicketByValue

Updates a single trouble ticket by using the given value

trySetTroubleTicketsByValues

Best effort update of multiple trouble ticket items by the given values

trySetTroubleTicketsByKeys

Best effort update of multiple trouble ticket items by the given keys

tryCancelTroubleTicketsByKeys

Cancels multiple trouble tickets indicated by the given keys

tryCloseTroubleTicketsByKeys

Best effort closing of multiple trouble tickets indicated by the given keys

cancelTroubleTicketByKey

Cancels a trouble ticket indicated by the given key

closeTroubleTicketByKey

Closes a trouble ticket indicated by the given key