Trouble Ticket APIs Supported by Service Now
The client provides operations (getting, creating, changing or canceling/closing tickets) to manage and retrieve trouble tickets from the trouble ticket management system.
The following list of APIs from JSR91 specification are implemented in Service Now.
The following table describes the trouble ticket APIs.
Table 8: Trouble Ticket APIs Supported by Service Now
Troube Ticket API
Creates a single trouble ticket
Creates multiple trouble tickets
Obtains a single trouble ticket by using the given key and returns only the requested attributes
Obtains multiple trouble tickets by using the given keys and returns only the requested attributes
Updates a single trouble ticket by using the given value
Best effort update of multiple trouble ticket items by the given values
Best effort update of multiple trouble ticket items by the given keys
Cancels multiple trouble tickets indicated by the given keys
Best effort closing of multiple trouble tickets indicated by the given keys
Cancels a trouble ticket indicated by the given key
Closes a trouble ticket indicated by the given key