Service Now Administration Workspace Overview
Junos Space Service Now Administration workspace allows you to perform all administrative tasks such as configuring the operating mode of Service Now, adding devices discovered by Junos Space Network Management Platform, installing AI-Scripts on devices, configuring SNMP destinations for sending notifications, establishing connection with Juniper Support Systems, and so on. Only a user with Service Now Admin privileges can perform the tasks in the Administration workspace.
Administrative tasks that you can perform depend on the mode in which you configure Service Now to operate. See Service Now Modes for details.
The Administrative workspace dashboard graphically displays the number of devices in a device group and devices that are not sending snapshots.
You can perform the following tasks from the Administration workspace:
The Administration workspace enables you to perform the following tasks:
Configure and manage organizations; see Service Now Organizations Overview for information about organization.
Configure and manage device groups; see Service Now Device Groups Overview for information about device groups.
Add devices discovered by Junos Space Platform and manage the devices; see Service Now Devices Overview for information about Service Now devices.
Add AI-Scripts package to Service Now, configure event profiles using the AI-Scripts package and install event profiles on devices; see AI-Scripts Overview for information about AI-Scripts package and event profiles.
Configure global settings for Service Now; see Junos Space Service Now Global Settings Overview for information about global settings.
Configure and manage incident filters; see Service Now Incident Filters Overview for information about incident filters.
Configure and auto submit filters; see Service Now Auto Submit Filters Overview for information about auto submit filters.
Configure and manage auto submit policies; see Service Now Auto Submit Policy Overview for information about auto submit policies.
Configure and manage product health data collection on devices; see Service Now Product Health Data Collection Overview for information about product health data collection.
Configure address groups; see Service Now Address Group Overview for information about address groups.
Manage e-mail templates; see Service Now E-Mail Templates Overview for information about e-mail templates.