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List of Figures

 

Figure 1: Attachment Section of a JMB

Figure 2: Log Section of a JMB

Figure 3: Service Now Operating in Direct Mode

Figure 4: Service Now Operating in Partner Proxy and End Customer Modes

Figure 5: Platform with Most Incidents Gadget

Figure 6: Devices with Most Incidents Gadget

Figure 7: Organizations Page

Figure 8: Add Organization Dialog Box

Figure 9: Add Member Dialog Box

Figure 10: Test Connection Dialog Box

Figure 11: Messages Assigned to Connected Member Page

Figure 12: Core File Upload Configuration Page

Figure 13: Create Device Group Page

Figure 14: Associate Case ID Dialog Box

Figure 15: Select Devices to Add to Service Now and Click Submit Page

Figure 16: Install Event Profile Page

Figure 17: Uninstall Event Profiles Dialog Box

Figure 18: On-demand Incident Dialog Box

Figure 19: Create On-demand Incident Status Dialog Box

Figure 20: Configure File Collections Dialog Box

Figure 21: Request RMA page

Figure 22: Configure Maintenance Mode Dialog Box

Figure 23: Modify Auto Submit Policy Page

Figure 24: Advanced Parameters Settings for AI-Scripts

Figure 25: Service Now Partner Communicating with a Service Now End Customer and JSS Using SSL Certificate

Figure 26: BIOS Validation Legal Notice on Service Now Partner

Figure 27: BIOS Validation Legal Notice on Service Now End Customer

Figure 28: Configure BIOS Validation Dialog Box

Figure 29: View Event Profiles Page

Figure 30: Install Event Profile Page

Figure 31: Uninstall Event Profile Dialog Box

Figure 32: Add Event Profile Page

Figure 33: Potential Exposure to Known Issues Page

Figure 34: View Event Profiles Page

Figure 35: Export All Data Dialog Box

Figure 36: Export All Data Dialog Box

Figure 37: Push to Devices Dialog Box

Figure 38: Potential Exposure to Known Issues Page

Figure 39: View Event Profiles Page

Figure 40: Add Script Bundle Dialog Box

Figure 41: Global Settings Page

Figure 42: SNMP Trap Attribute Page

Figure 43: Core File Upload Configuration Page

Figure 44: Directive File Page

Figure 45: Directive File Page

Figure 46: Directive File Dialog Box

Figure 47: Directive File Upload Dialog Box

Figure 48: Advanced Settings Page

Figure 49: Incident Filters Page

Figure 50: Create Basic Filter Page for Creating Basic Incident Filters

Figure 51: Create Advanced Filter Page for Creating Advanced Incident Filters

Figure 52: Import Incident Filters Dialog Box

Figure 53: Modify Basic Filter Page for Modifying a Basic Incident Filter

Figure 54: Delete Incident Filters Dialog Box

Figure 55: Export Incident Filters Dialog Box

Figure 56: Re-order Filters page for Reordering Incident Filters

Figure 57: Enable Incident Filters Dialog Box

Figure 58: Disable incident Filters Dialog Box

Figure 59: Auto Submit Filters Page

Figure 60: Auto Submit Filters Page

Figure 61: Create Basic Filter for Creating a Basic Auto Submit Filter

Figure 62: Create Advanced Filter Page for Creating an Advanced Filter

Figure 63: Import Auto Submit Dialog Box

Figure 64: Modify Advanced Filter Page for Modifying an Advanced Auto Submit Filter

Figure 65: Export Auto Submit Filters Dialog Box

Figure 66: Re-order Filters Dialog Box for Reordering Auto Submit Filters

Figure 67: Enable Auto Submit Filters Dialog Box

Figure 68: Disable Auto Submit Filters Dialog Box

Figure 69: Assign Auto Submit Filters to Domain Dialog Box

Figure 70: Delete Auto Submit Filters Dialog Box

Figure 71: Auto Submit Policy Page

Figure 72: Auto Submit Policy Creation Page

Figure 73: Choose events to include in Auto Submit Policy Page

Figure 74: Change Auto Submit Policy Status Page

Figure 75: Change Auto Submit Policy Dampening Status Page

Figure 76: Product Health Data Devices Page

Figure 77: View All Product Health Data Files Page

Figure 78: View All Devices of this PHDC Page

Figure 79: Product Health Data Collection Page

Figure 80: Configure PHDC Page

Figure 81: Configure Product Health Data Collection

Figure 82: Configure Product Health Data Collection Dialog Box

Figure 83: Modify Product Health Data Collection Page

Figure 84: Modify Product Health Data Collection Parameters

Figure 85: Retry on Failed Devices Page

Figure 86: Disable Collection on Devices Page

Figure 87: Enable Collection on Devices Page

Figure 88: Abort Product Health Data Collection Dialog Box

Figure 89: PHDC Information of Devices Exported to Excel

Figure 90: PHD Files Information Exported to Excel

Figure 91: View all Devices of this PHDC

Figure 92: View All Product Health Data Files Page

Figure 93: View All Devices of this PHDC Page

Figure 94: View All Product Health Data Files Page

Figure 95: View All Devices of this PHDC Page

Figure 96: View all Product Health Data Files Page

Figure 97: Associate Address Group to Devices Page

Figure 98: Associate Devices to Address Group Page

Figure 99: Associate Devices to Address Group Page

Figure 100: E-Mail Templates Page

Figure 101: Email Templates Page

Figure 102: Service Central Gadgets

Figure 103: Export JMB to HTML Dialog Box

Figure 104: Submit Case Options Page

Figure 105: Incident Detail Page

Figure 106: Upload Attachment Dialog Box

Figure 107: End-Customer Cases Dialog Box

Figure 108: Associate Case ID Page

Figure 109: View Tech Support Cases

Figure 110: View End Customer Cases Page

Figure 111: Upload Attachment Dialog Box

Figure 112: Collect Additional Information Jobs Results Summary page

Figure 113: Collect Additional Information Page

Figure 114: Modify Collect Additional Information page

Figure 115: Cancel Job Dialog Box

Figure 116: Collect Additional Information Attachment Details Tab on the Incident Details Page

Figure 117: Collect Additional Information Jobs Results Summary Page

Figure 118: Collect Additional Information Page

Figure 119: Modify Collect Additional Information Page

Figure 120: Cancel Job Dialog Box

Figure 121: Choose Connected Members Dialog Box

Figure 122: On-demand Incident Dialog Box

Figure 123: Juniper Message Bundle

Figure 124: View JMB Dialog Box

Figure 125: View All Product Health Data Files Page

Figure 126: View All Devices of this PHDC Page

Figure 127: PHDC Information of Devices Exported to Excel

Figure 128: PHD Files Information Exported to Excel

Figure 129: View all Devices of this PHDC

Figure 130: View All Product Health Data Files Page

Figure 131: View All Devices of this PHDC Page

Figure 132: View All Product Health Data Files Page

Figure 133: View All Devices of this PHDC Page

Figure 134: Download JMB Errors Dialog Box

Figure 135: Suppressed Events Page

Figure 136: Delete Suppressed Events Dialog Box

Figure 137: Create Incident for Suppressed JMBs Dialog Box

Figure 138: Create Notifications Page

Figure 139: Insight Central Landing Page

Figure 140: Exposure Analyzer Page

Figure 141: Generate PBN Report Dialog Box

Figure 142: EOL Reports Page View

Figure 143: Regenerate EOL Report Dialog Box

Figure 144: PBN Reports page

Figure 145: Regenerate PBN Report Dialog Box

Figure 146: Targeted PBNs Page