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Device Groups

 

Service Now Device Groups Overview

You can group and manage multiple devices as a single entity called a device group. You use device groups to group devices within an organization. By associating an organization with one or more device groups, you can maintain groups of devices with similar attributes or uses.

Only users with Service Now administrator privileges can configure device groups.

You can view the device groups configured on Service Now on the Device Groups page (Administration > Device Groups) as shown in Figure 12.

Figure 12: Core File Upload Configuration Page
Core File Upload Configuration
Page

Clicking a device group displays the Device Group Detail page where you can view the details of a device group. Table 13 lists the parameters on a device group.

Table 13: Device Group Parameters

Parameter

Description

Name

Name of the device group

Organization

Organization to which the device is assigned

Devices

List of devices assigned to the device group

Auto Submit Policies

List of auto submit policies assigned to the device group

Domain

Domain to which the device group is assigned

Associated Actions

You can perform the following actions related to device groups:

Creating a Device Group

You can use device groups to group devices within an organization. Only users with Service Now administrator privileges can create device groups and add devices to them. A device added newly to Service Now is assigned to the default device group.

Device Group in Direct or End Customer mode:

  • When a new organization is created, Service Now automatically creates a device group and associates it with the organization.

  • You can edit and delete the default device groups that Service Now creates for organizations.

Device Group in Partner Proxy Mode:

  • When a new organization is created, Service Now automatically creates a default device group and associates it with the organization.

  • Service Now creates a default device group the organization created by an end customer.

  • Devices added by end customers are automatically added to the default device group.

  • Administrators can edit but not delete the default device group for end customers.

To create a device group:

  1. From the Service Now navigation tree, select Administration > Device Groups > Create Device Group.

    The Create Device Group page appears.

    Figure 13: Create Device Group Page
    Create Device Group Page
  2. Enter a name for the device group in the Name field.

    The name must contain only alphanumeric characters (a-z, A-Z, 0-9). It cannot contain special characters such as underscores (_), spaces, or hyphens (-). The maximum number of characters allowed is 64.

  3. In the Organizations list, select an organization to associate with this device group.

    If you want to associate the device group with a new organization, click New Organization and configure the new organization. See Adding an Organization to Service Now for details.

  4. (Optional) In the Select Auto Submit Policies section, select one or more auto submit policies that you want to associate with the device group.

  5. Click Next to add devices to the device group or click Finish to create the device group.

    When you click Next, the Add Devices page appears.

  6. Select the devices that you want to add to this device group from the Select Device to add them to the Device Group section.

  7. Click Finish.

    Service Now adds the selected devices to the device group.

    To verify if the devices are added to the device group, double-click the device group on the Device Groups page. The Device Group Detail page lists the devices and auto submit policies that are assigned to the device group.

Modifying a Device Group

Service Now provides the Modify Device Group option in the Actions list to modify configured device groups. You can modify the following parameters of a device group:

  • Name of the device group

  • Organization associated with the device group

  • Default status of the device group

  • Auto submit policies associated with the device group

  • Devices included in the device group

To modify a device group:

  1. From the Service Now navigation tree, select Administration > Device Groups.

    The Device Group page lists the existing device groups.

  2. Select the device group whose parameters you want to modify, and select Modify Device Group from either the Actions list or the right-click menu.

    The Edit Device Group page appears and displays the configuration of the selected device group.

    Figure 14: Associate Case ID Dialog Box
    Associate Case ID Dialog Box
  3. (Optional) In the Name text field, modify the name of the device group.

  4. (Optional) In the Organization drop-down list, modify the organization associated with the device group.

    If required, click the New Organization button to create a new organization and associate it with the device group. For information about creating a new organization, see Adding an Organization to Service Now.

  5. (Optional) Select the Set as Default check box to set the device group as the default device group in Service Now.

    For Service Now running in Partner Proxy mode, you can set any device group as the default while modifying the device group. . However, if the user does not select the Set as Default check box, an error message appears as follows—Please set other device group as the default device group before unselecting this device group as the default.

  6. (Optional) Add or remove one or more auto submit policies assigned to the device group by selecting or clearing the check boxes next to the auto submit policies.

    Tip

    Use the Device Groups navigation drawer on the right-hand side of the page to add or delete devices from the selected device group.

  7. Click Next to add devices to the device group or click Finish to submit the changes.

    If you click Next, Service Now displays the Add Devices page.

  8. (Optional) Select one or more devices to add to the device group.

  9. Click Next to remove devices from the device group or click Finish to submit the changes.

    If you click Next, the Remove Devices page appears.

  10. (Optional) Select one or more devices to be removed from the device group.

  11. Click Finish.

    Service Now modifies the device group and displays the Device Group page.

  12. You can verify the changes by double-clicking the modified device group.

    The Device Group Detail page appears displaying the devices and auto submit policies assigned to the device group..

Deleting a Device Group

Junos Space Service Now provides the Delete option in the Actions list on the Device Groups page to delete device groups. You cannot delete a default device group.

To delete a device group:

  1. From the Service Now navigation tree, select Administration > Device Groups.

    The Device Group page lists the existing device groups.

  2. Select the device group that you want to delete, and select Delete Device Group from either the Actions list or the right-click menu.

    The Delete Device Group dialog box prompts you to confirm the deletion.

  3. Click Delete.

    Service Now deletes the selected device group is deleted from the Service Now database and the device group no longer appears on the Device Groups page.