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    JSS Messages Reference

     

    Juniper Support Systems (JSS) uses the Juniper Networks Knowledge Base (KB), engineering expertise, and specialized tools to resolve incident cases. It also uses proactive analysis information that it receives from internal product knowledge, the KB, and the customer's network to provide intelligence updates. JSS receives information from the devices in the network and sends this information, in the form of updates and alerts, to Service Now.

    All communication between Service Now and JSS occurs over a secure channel, and each transaction is authenticated and verified by JSS.

    This topic describes JSS event messages along with the Juniper Networks recommended course of action for each event. For warnings with no listed actions, the message is informational only.

    LIC-1001

    System Log Message

    Current date is within 60 days beyond expiry. Requests still processed. SKU: xxx has expired

    Description

    Even though the current date is less than 60 days after the license expired, requests are still being processed.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for license renewal.

    LIC-1098

    System Log Message

    SKU: xxx has expired

    Description

    The current date is more than 60 days after the license expired. Requests will not be processed.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for license renewal.

    LIC-1099

    System Log Message

    Service license does not exist.

    Description

    The service license does not exist.

    Type

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the appropriate license.

    LIC-2000

    System Log Message

    Purchased Capacity Exceeded. Additional capacity SKU xxx required

    Description

    The class usage of the current product is between 101 and 150 percent of the purchased capacity. Requests are still being processed.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for capacity increments.

    LIC-2099

    System Log Message

    Purchased capacity exceeded. Additional capacity SKU xxx required

    Description

    The class usage of the current product has exceeded 150 percent of the purchased capacity. No more requests can be processed.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner to increase licenses.

    LIC-3000

    System Log Message

    Non-licensable product.

    Description

    The product is non-licensable.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for assistance.

    LIC-4000

    System Log Message

    Organization doesn’t have JTS Contract. Base Fee SKU [SVC or PAR]-[1-4]-BASE-[R] with BASE or PRO Service level required. Request not processed.

    Description

    The request was not processed because the organization does not have a JTS contract. You need to have a Base Fee SKU [SVC or PAR]-[1-4]-BASE-[R] with a BASE or PRO Service level.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner to obtain the license.

    LIC-4001

    System Log Message

    Organization’s JTS Contract is within 60 days beyond expiry. Request is accepted. Please renew your licenses

    Description

    The current date is less than 60 days after the organization’s JTS contract expired. The request is still accepted but you are asked to renew your licenses.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner license renewal.

    LIC-4002

    System Log Message

    Organization’s JTS Contract is over 60 days beyond expiry. Request is rejected. Base Fee SKU: “xxx” has expired.

    Description

    The current date is more than 60 days after the organization’s JTS contract expired. The request is not accepted. Please renew your licenses.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for license renewal

    LIC-4003

    System Log Message

    Device not covered under JTS Contract but request is accepted

    Description

    The request is accepted even though the device is not covered by the JTS contract.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for more information.

    LIC-4004

    System Log Message

    Device doesn’t have appropriate Service Contract level, but request to open case is accepted. 

    Description

    Even though the service doesn’t have the appropriate Service Contract level, the request to open a case is accepted. 

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner to add the device to an appropriate Service Contract.

    LIC-4005

    System Log Message

    Device doesn’t have JTS Contract, request is rejected. Device SKU: [SVC or PAR]-[1-4]-[SvcType]-[ProdType] required.

    Description

    The request is rejected because the device does not have a JTS contract. You need to have a Device SKU: [SVC or PAR]-[1-4]-[SvcType]-[ProdType] .

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the contract.

    LIC-4006

    System Log Message

    Service license does not exist to process PRO operation. Request not processed.

    Description

    The PRO operation request was not processed because the appropriate service license does not exist.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the appropriate license.

    LIC-4007

    System Log Message

    Partner Model SKU Type is not present for this contract. Request not processed.

    Description

    The request was not processed because the Partner Model SKU type was not present for this contract.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the appropriate license.

    LIC-4008

    System Log Message

    Partner Model SKU Type is within 60 days beyond expiry. Request is accepted.

    Description

    The request was accepted because the Partner Model SKU Type was within 60 days after its expiration date.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for license renewal.

    LIC-4009

    System Log Message

    Organization doesn’t have JCare Plus License, request is rejected

    Description

    The request was rejected because the organization did not have JCare Plus License

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the appropriate license.

    LIC-4010

    System Log Message

    Organization JCare Plus License is within 60 days beyond expiry. Request is accepted.

    Description

    The request was accepted because the Organization JCare Plus License was within 60 days after its expiration date.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for license renewal.

    LIC-4011

    System Log Message

    JCare Plus license does not exist SVC-JCP/PAR-JCP license required for processing PBN related information

    Description

    The JCare Plus license does not exist. You need a SVC-JCP/PAR-JCP license to process PBN-related information.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for the appropriate license.

    PAR-3000

    System Log Message

    Get Intel Update Failed

    Description

    Failed to get Intelligence update from Service Now partner.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3001

    System Log Message

    Case submission failed

    Description

    Failed to submit the case to Service Now partner.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3002

    System Log Message

    Case dampened in the Partner Proxy

    Description

    The Service Now partner is not allowing a case to be created for an incident.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3003

    System Log Message

    IJMB upload failed

    Description

    IJMB could not be uploaded to the Service Now partner.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3004

    System Log Message

    Case update failed

    Description

    The status of a case could not be updated in the Service Now partner.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3005

    System Log Message

    Partner Proxy does not accept BIOS incidents

    Description

    The Service Now partner does not allow cases to be created for BIOS incidents.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3006

    System Log Message

    Partner Proxy does not accept AIS Health Check incidents

    Description

    The Service Now partner does not allow cases to be created for AI-Scripts Health Check incidents.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PAR-3007

    System Log Message

    Partner Service Now Is not reachable

    Description

    The Service Now partner is down and cannot be reached.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks Partner.

    PVS-1000

    System Log Message

    Undefined service name

    Description

    The service name was not defined.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1001

    System Log Message

    Undefined service method

    Description

    The service method was not defined.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1002

    System Log Message

    Invalid domain value. In the case a value not within a restricted set is passed in.

    Description

    The domain value was not valid because it was not within the restricted set.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1006

    System Log Message

    ClientVersion is required to process the Request

    Description

    A ClientVersion is required to process the request.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1007

    System Log Message

    Unable to process the request For ClientVersion below 4.x

    Description

    Requests cannot be processed for ClientVersions earlier than 4.x.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1008

    System Log Message

    SiteId is Not Asscoiated to the User

    Description

    The site ID is not associated with the user.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1009

    System Log Message

    SecondarySiteId is Not Associated to the User

    Description

    The secondary site ID is not associated with the user.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1010

    System Log Message

    No primarySite is associated to the user

    Description

    No primary site is associated with the user.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1011

    System Log Message

    No Contract's exist for this Serial Num

    Description

    No contracts exist for this serial number.

    Type

    Warning

    Severity

    Facility

    Action

    PVS-1100

    System Log Message

    Payload contents not compatible with service method

    Description

    The payload contents are not compatible with the service method.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1200

    System Log Message

    Record not found

    Description

    The record not found.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1201

    System Log Message

    Errors encountered retrieving case status information, see payload for details

    Description

    Errors were encountered while retrieving case status information, see the payload for more details.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1202

    System Log Message

    Alert not found

    Description

    The alert not found.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1203

    System Log Message

    Category not found

    Description

    The category not found.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1204

    System Log Message

    Credentials not authenticated or authorized to access CRM

    Description

    Credentials are not authenticated or authorized to access the CRM.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for username/password authentication.

    PVS-1205

    System Log Message

    Number of files sent does not match < TotalFiles >

    Description

    The number of files sent does not match the < TotalFiles > value.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1207

    System Log Message

    Unable to persist request message

    Description

    Unable to persist request message.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1210

    System Log Message

    Duplicate create case message found

    Description

    A duplicate create case message was found.

    Type

    Warning

    Severity

    Facility

    Action

    PVS-1213

    System Log Message

    CreateCaseRequest release format invalid, expecting [major].[minor]

    Description

    The CreateCaseRequest release format was invalid, The format was expected to be [major].[minor].

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1214

    System Log Message

    CreateCaseRequest release data type invalid, [major] and [minor] must be numeric

    Description

    The CreateCaseRequest release data type was invalid. The [major] and [minor] values must be numbers.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1215

    System Log Message

    CreateCaseRequest version format invalid, expecting [release-category][build-number]

    Description

    The CreateCaseRequest version format is invalid. The expected format is [release-category][build-number].

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1216

    System Log Message

    CreateCaseRequest version data type invalid, [release-category] must be ‘R’, ‘B’, or ‘I’, [build-number] must be numeric

    Description

    The CreateCaseRequest version data type is invalid, the [release-category] must be ’R’, ’B’, or ’I’; and the [build-number] value must be a number.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1223

    System Log Message

    No organization associated with Site.

    Description

    No organization was associated with the site.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1226

    System Log Message

    No recent iJMB available

    Description

    No recent iJMB is available.

    Type

    Warning

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1227

    System Log Message

    No EOL records found

    Description

    No EOL records were found.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS_1230

    System Log Message

    Inform Id does not exist in JSS

    Description

    Inform ID does not exist in JSS.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-1231

    System Log Message

    No association found in PVS for Inform ID and the site ID. Please submit the correct inform id to retrieve the details

    Description

    No association was found in PVS for the Inform ID and the site ID. Please submit the correct inform ID to retrieve the details.

    Type

    Warning

    Severity

    Facility

    Action

    Contact your system administrator.

    PVS-1232

    System Log Message

    iJMB message already received within last 24 hours.

    Description

    The iJMB message was already received within last 24 hours.

    Type

    Warning

    Severity

    Facility

    Action

    PVS-8000

    System Log Message

    Unable to connect to PvsDB

    Description

    Unable to connect to PvsDB.

    Type

    Warning

    Severity

    Facility

    Action

    None. You might experience a delay in connecting to Juniper Networks.

    PVS-8001

    System Log Message

    Unable to connect to CRM

    Description

    Unable to connect to CRM.

    Type

    Warning

    Severity

    Facility

    Action

    None. You might experience a delay in a case being opened.

    PVS-8002

    System Log Message

    Unable to connect to Alerting System

    Description

    Unable to connect to the alerting system.

    Type

    Warning

    Severity

    Facility

    Action

    PVS-8006

    System Log Message

    ESBContracts service is not responding.Please retry after 24 hours

    Description

    The ESBContracts service is not responding. Please wait 24 hours and then retry.

    Type

    Warning

    Severity

    Facility

    Action

    PVS-9000

    System Log Message

    Error uploading file

    Description

    An error occurred in uploading the file.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    PVS-9999

    System Log Message

    Internal PvS error

    Description

    An internal PvS error occurred.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner.

    SEC-1000

    System Log Message

    Authentication and/or Authorization of credentials failed

    Description

    Authentication and/or authorization of credentials failed.

    Type

    Error

    Severity

    Facility

    Action

    Contact Juniper Networks or a Juniper Networks Partner for username/password authentication.

    SEV-0001

    System Log Message

    Request failed completely

    Description

    The request failed completely.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    SEV-0002

    System Log Message

    Request succeeded with warnings

    Description

    The request succeeded with warnings.

    Type

    Warning

    Severity

    Facility

    Action

    SEV-0003

    System Log Message

    Request succeeded with information

    Description

    The request succeeded with information.

    Type

    Info

    Severity

    Facility

    Action

    VLD-1000

    System Log Message

    XML validation error

    Description

    An XML validation error occurred.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.

    VLD-2000

    System Log Message

    Malformed XML document

    Description

    A malformed XML document was encountered.

    Type

    Error

    Severity

    Facility

    Action

    Contact your system administrator.