Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Adding an SNMP Configuration to Service Now


Junos Space Service Now provides the SNMP configuration task to specify a destination for SNMP traps to be sent when a Service Now notification policy is triggered. SNMP traps are sent to the specified destination only when the notification policy specifies the SNMP traps to be sent. You can view the SNMP trap destinations on the SNMP Configurations page (Service Now > Administration > Global Settings > SNMP Configuration).

To add and manage SNMP servers, you must have Service Now administration privileges.

To add an SNMP server:

  1. From the Service Now navigation tree, select Administration > Global Settings > SNMP Configuration.

    The SNMP Servers page appears.

  2. Click Add.

    The Add SNMP Server dialog box appears.

  3. Enter a name for the SNMP server.

    The name must begin with an alphanumeric character. Underscore (_), hyphen (-) and space are allowed. The maximum number of characters allowed is 64.

  4. In the SNMP Server field, enter the IP address or hostname of the network management server where Service Now SNMP traps are sent.

  5. In the UDP Port text box , enter the UDP port number.

    The default UDP Port number is 162.

  6. In the Community String text box, enter a community string using only alphanumeric characters.

    A community string is a password that allows access to a network device. It defines the community of people that can access the SNMP information on the device.

  7. Select the SNMP version you want to use from the Protocol Version drop-down list.

  8. Click Add.

    The specified SNMP server is added to the Service Now database.

Loading MIBs

When using a MIB browser or other SNMP trap receivers such as HP OpenView to monitor the devices, the following MIB files must be loaded:

  1. jnx-smi.mib

  2. jnx-ai-manager.mib


The jnx-smi.mib file must be loaded first.