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Service Now MIBs


Service Now supports Juniper Networks enterprise-specific management information bases (MIBs). These MIBs define the traps that Service Now sends to the SNMP server you configure on Service Now. The traps correspond to the trigger defined for notification policies. For information about notification policies, see Notification Policies Overview.

Using Service Now notifications, you can configure Service Now to send SNMP traps to one or more configured SNMP servers. To enable an SNMP server to receive traps from Service Now, load the following MIBs in the order listed below:

  1. jnx-smi.mib

  2. jnx-ai-manager.mib

To download the MIIB files:

  1. From the list to select Junos Space applications on the Junos Space GUI, select Service Now.

    The dashboard appears, which displays the Service Now Notices box.

  2. In the Service Now Notices box, click the click here link provided in the To download Service Now Mibs click here statement.

    The Technical Documentation page opens. The page provides links to the Service Now MIBs for different Service Now releases.

  3. Click a Service Now version to download the respective MIB file.