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Exporting Inventory Information in CSV Format

 

A Service Now partner can export a customer’s device inventory information to CSV or Excel file format.

Service Now exports the following inventory information to the CSV or Excel file—device name, item, model number, part number, serial number, contract number, service SKU, contract start, contract end and description.

Note

The device inventory of end-customer devices takes one day to be reflected in the Service Now partner.

To export the inventory information:

  1. From the Service Now navigation tree, select Administration > Service Now Devices.

    The Service Now Devices page appears.

    • To export inventory of selected devices, select the device and click Export Inventory Information either from the Actions list or the right-click menu.

    • To export inventory of all devices in Service Now, select Export Inventory Information either from the Actions list or the right-click menu.

    The Export Inventory Information dialog box is displayed.

  2. Export the inventory information:

    • Click the Export Inventory Information in CSV format link to export the inventory information for selected devices to a CSV file.

    • Click the Export All Inventory Information in CSV format link to export the inventory information for all devices in Service Now to a CSV file.

    • Click the Export Inventory Information in Excel format link to export the inventory information for selected devices to an Excel file.

    • Click the Export All Inventory Information in Excel format link to export the inventory information for all devices to an Excel file.

    The Export Inventory Job Status dialog box appears and shows the job status.

  3. After the job is complete, click the Download link to either open or save the CSV or Excel file.