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Assigning Ownership to Messages

 

Junos Space Service Now provides the Assign Ownership option on the Actions list to assign a user to take up ownership of the message for managing any follow up task pertaining to the message.

To assign an owner to an information message:

  1. From the Service Now navigation tree, select Service Central > Information > Messages.

    The Messages page appears.

  2. Select the information message to which you want to assign an owner, and select Assign Ownership from either the Actions list or the right-click menu.

    The Assign Ownership dialog box appears.

  3. Enter the login ID of the new owner in the Enter the Login ID of User field.

  4. Select the Email Message to Assigned Owner check box to send an e-mail notification to the assigned owners of the message.

    This option is selected by default.

  5. Click Submit.

    The specified user is assigned ownership of the selected information message.