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Deleting an Incident

 

Junos Space Service Now provides the Delete action in the Actions list of the Incidnets page to delete incidents.

Service Now provides the Submitted Incident Purge Time and Not Submitted Incident Purge Time parameters in global settings to configure the number of days after which incidents that are submitted or incidents that are not submitted can be deleted automatically from the Service Now database. The Delete option provides you the flexibility to delete incidents whenever you want to delete before the configured purge time.

To delete incidents:

  1. From the Service Now navigation tree, select Service Central > Incidents.

    The Incidents table appears.

  2. Select one or more incidents that you want to delete.
  3. Click Delete.

    The selected incidents are removed from the Incidents table and the Service Now database.