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Viewing Details of a Device Snapshot

 

When Junos Space Service Now receives informational JMBs or iJMBs, only selected information from the JMBs appears on the Device Snapshots page. However, you can view the entire contents of the JMB on the View JMB page.

Service Now displays the JMBs generated by AI-Scripts Release 3.7 and earlier on a single page. For JMBs generated by AI-Scripts Release 4.0 and later, the View JMB page has a right and a left pane. The left pane lists the sections of a JMB. Clicking a section displays the contents of the section in the right pane. When the View JMB page opens, by default, the Manifest section opens as shown in Figure 1. You can click the links in the Attachments and Logs sections to view or download attachments and system log files.

Figure 1: Juniper Message Bundle
Juniper Message Bundle

To view details of a JMB:

  1. From the Service Now navigation tree, select Service Central > Information > Device Snapshots.

    The Device Snapshots page appears.

  2. On the Device Snapshots page, select the device for which you want to view an iJMB.

  3. From the Actions list, select View JMB. Alternatively, right-click the device and select View JMB.

    The View JMB dialog box displays links to the original and the filtered JMBs as shown in Figure 2. The information in the filtered JMB is displayed based on the JMB filter level set for the organization associated with the device for which the JMB is generated.

    Figure 2: View JMB Dialog Box
    View JMB Dialog Box
  4. Click the Original JMB or Filtered JMB link to view the JMB details.

    Clicking Original JMB displays the JMB as received from the device. Clicking Filtered JMB displays the JMB after filtering data as defined by the JMB filter level set for the organization associated with the device for which the JMB is generated.