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Deleting Device Snapshots


Junos Space Service Now collects and displays device snapshots or iJMBs collected from devices on the Device Snapshots page. Device snapshots are by default stored for 180 days in the Service Now database. The number of days the device snapshots can be stored is configurable on the Device Snapshot Purge Time (in days) parameter on the Global Settings page. For information about configuring a purge time for device snapshots, see Configuring Global Settings.

Service Now provides the Delete option on the Actions list on the Device Snapshots page to delete device snapshots when required.

To delete a device snapshot:

  1. From the Service Now navigation tree, select Service Central > Information > Device Snapshots.

    The Device Snapshots page appears.

  2. Select the device snapshot that you want to delete, and select Delete from either the Actions list or the right-click menu.

  3. Click Delete again to confirm the deletion.

    Service Now deletes the device snapshot from the Service Now database and removes them from r the Device Snapshots page.