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Viewing E-Mail Templates


The E-mail templates page in Service Now helps you manage e-mail templates.

To view e-mail templates:

  1. From the Service Now navigation tree, select Administration > Email Templates.

    The E-mail Templates page appears as shown in Figure 1.

    Figure 1: Email Templates Page
    Email Templates Page
  2. Double-click the required template from the list.

    The Email Template Details page appears. The Email Template Details page displays the following information about an e-mail template:

    • Name of the template

    • Date and time the template was last updated

    • Description of the template

    • Subject of the e-mail template

    • Information such as JTAC case ID, incident priority, incident ID, and synopsis that you can modify