Modifying an E-Mail Template
Service Now provides the Modify Email Template option on the Actions list of the Email Templates page to modify the contents of e-mail templates. An e-mail template for an end customer contains $ variables and static content. You cannot modify the $ variables, but you can remove them from the template. All other static content can be modified on a template.
To modify an e-mail template:
- From the Service Now navigation tree, select Administration > Email Templates.
The Email Templates page appears.
- Select the e-mail template whose content you want to modify
and select Modify from either the Actions list
or the right-click menu.
If a template contains a HTML table, then the Template contents field is followed by table columns in a grid separately. You can remove a column from the template by clearing the check box for that column. The column can be added again by selecting the check box.