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Viewing Incidents Created for a Device

 

Junos Space Service Now creates incidents when it receives a JMB from a device. You can view the incidents on the Incidents page of the Service Central workspace.

To view incidents created in Service Now:

  1. From the Service Now navigation tree, select Administration > Service Now Devices.

    The Service Now Devices page lists the Service Now devices.

  2. Select a device to view the incidents that Service Now has created.Note

    Currently, Service Now allows you to select only one device at a time.

  3. Select View incidents from either the Actions list or the right-click menu.

    The Incidents page displays the incidents detected for the selected device. For incident details, see Incidents Overview.

    Alternatively, you can view all the incidents created for all devices on the Service Now dashboard.

Related Documentation

  • Incidents Overview

  • Service Central Overview