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Modifying a Device Group

 

Service Now provides the Modify Device Group option in the Actions list to modify configured device groups. You can modify the following parameters of a device group:

  • Name of the device group

  • Organization associated with the device group

  • Default status of the device group

  • Auto submit policies associated with the device group

  • Devices included in the device group

To modify a device group:

  1. From the Service Now navigation tree, select Administration > Device Groups.

    The Device Group page lists the existing device groups.

  2. Select the device group whose parameters you want to modify, and select Modify Device Group from either the Actions list or the right-click menu.

    The Edit Device Group page appears and displays the configuration of the selected device group.

    Figure 1: Associate Case ID Dialog Box
    Associate Case ID Dialog Box
  3. (Optional) In the Name text field, modify the name of the device group.

  4. (Optional) In the Organization drop-down list, modify the organization associated with the device group.

    If required, click the New Organization button to create a new organization and associate it with the device group. For information about creating a new organization, see Adding an Organization to Service Now.

  5. (Optional) Select the Set as Default check box to set the device group as the default device group in Service Now.

    For Service Now running in Partner Proxy mode, you can set any device group as the default while modifying the device group. . However, if the user does not select the Set as Default check box, an error message appears as follows—Please set other device group as the default device group before unselecting this device group as the default.

  6. (Optional) Add or remove one or more auto submit policies assigned to the device group by selecting or clearing the check boxes next to the auto submit policies.

    Tip

    Use the Device Groups navigation drawer on the right-hand side of the page to add or delete devices from the selected device group.

  7. Click Next to add devices to the device group or click Finish to submit the changes.

    If you click Next, Service Now displays the Add Devices page.

  8. (Optional) Select one or more devices to add to the device group.

  9. Click Next to remove devices from the device group or click Finish to submit the changes.

    If you click Next, the Remove Devices page appears.

  10. (Optional) Select one or more devices to be removed from the device group.

  11. Click Finish.

    Service Now modifies the device group and displays the Device Group page.

  12. You can verify the changes by double-clicking the modified device group.

    The Device Group Detail page appears displaying the devices and auto submit policies assigned to the device group..