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Exporting Device Data in CSV and Excel Formats

 

Junos Space Service Now provides the Export Devices option on the Actions list of the Service Now devices page to export Service Now device data in CSV or Excel file formats.

Service Now exports the following information about a device:

  • Host name of the device

  • IP address of the device

  • Device group to which the device is assigned

  • Organization associated with the device

  • Organization associated with the end customer device when the device is an end customer device (

  • Product family to which the device belongs

  • Routing software installed on the device

  • Serial number of the device

  • Version of the routing software

  • AI-Scripts version installed on the device

  • Event profile installed on the device

  • Date and time the event profile was installed on the device

  • Location of the device

  • Address where the RMA parts for the device should be shipped

  • Domain to which the device is assigned

  • Auto submit policy assigned to the device

  • Whether or not the device is operating in the maintenance mode

  • RSI file configuration of the device

  • Log file configuration of the device

To export the device data in CSV or Excel format:

  1. From the Service Now navigation tree, select Administration > Service Now Devices.

    The Service Now Devices page appears.

  2. Select one or more devices whose data you want to export, and select Export Devices from either the Actions list or the right-click menu.

    Tip

    To export data of all devices in Service Now, select the check box on the header of the table on the Service Now devices page.

    The Export Devices dialog box is displayed.

  3. Export the device information:

    • Click the Export Devices in CSV Format to export the device data in CSV format.

    • Click the Export Devices in Excel Format to export the device data in Excel format.

    The browser displays the dialog box to open or save the file

  4. Open or save the file at a desired location.