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Changing the Dampening Status of an Auto Submit Policy

 

Junos Space Service Now provides the Change Dampening option on the Actions list of the Auto Submit Policies page to change the dampening status for an auto submit policy. You can select one or multiple auto submit policies and change their dampening status (from Enabled to Disabled or vice versa).

Incidents are submitted for all events included in an auto submit policy only if the dampening status of the policy is enabled. However, you can configure Service Now to not submit an incident for an event included in the policy by setting the dampening status of the event to disabled. For information about modifying the dampening status of events in an event policy, see Modifying an Auto Submit Policy

To change the dampening status:

  1. From the Service Now navigation tree, select Administration > Auto Submit Policy.

    The Auto Submit Policy page appears

  2. Select one or more auto submit policies for which you want to change the dampening status.
  3. Click Change dampening status from either the Actions list or the right-click menu.

    Service Now displays the Change Auto Submit Policy Dampening Status dialog box. See Figure 1.

    Figure 1: Change Auto Submit Policy Dampening Status Page
    Change Auto Submit
Policy Dampening Status Page
  4. Click Change Status.

    The dampening status of the policy is changed.