Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Exporting an Incidents Report


Junos Space Service Now provides the Export Incident Report option in the Actions list of the Auto Submit Policies page to export details about incidents that Service Now submitted by using an auto submit policy.

Service Now exports the following information about an auto submit policy:

  • Date and time the auto submit policy was used to submit an incident

  • Event for which the auto submit policy was used to submit an incident

  • Priority of the event

  • Status of submitting the incident

  • Host name, IP address, and the product family of the device on which the event occurred

  • Version of AI-Scripts installed on the device

To export information about incidents associated with an auto submit policy:

  1. From the Service Now navigation tree, select Administration > Auto Submit Policy.

    The Auto Submit Policy page appears.
  2. Select one or more auto submit policies for which you want to export incident report to an Excel file, and click Export Incidents Report from either the Actions list or the right-click menu.

    The Export Incidents Report dialog box is displayed.

  3. Click the Click here to download Incidents for Auto Submit Policy above link to generate the Excel file.

    The browser displays the dialog box for you to open or save the Excel file.

  4. Select one of the following options:
    • To open the Excel file, select Open with and click Open.

    • To save the Excel file on your local file system, select Save File, and navigate to the folder where you want to save the Excel file, and click OK.

    You can view the incidents created by selected auto submit policies in the generated Excel file.