Junos Space Service Now and Junos Space Service Insight Widgets

Service Now Widgets

You can monitor the number of devices on which events have occurred and the number of events that have occurred on devices by using Service Now widgets.

Service Now provides the following widgets on the Service Now dashboard and in the Service Central and Administration workspaces:

• On the Service Now Dashboard:

  • Platforms with most incidents—Displays a percentage of total incidents on all platforms that have incidents reported on Service Now

  • Devices with most incidents—Displays the number of incidents on devices that have incidents reported on Service Now

  Clicking a platform or device takes you to the Incidents page listing the incidents filtered for the platform or device.

• In the Service Central workspace:

  • Incident severities—Displays incidents classified according to severity (critical, high, medium, and low)

  • Incident priorities—Displays incidents classified according to priority (critical, high, medium, and low)

  Clicking a severity or priority takes you to the Incidents page listing the incidents filtered by the selected severity or priority.

• In the Administration workspace:

  • Devices per device group—Displays the devices in each device group

  • Devices not sending device snapshots—Displays the devices that have not sent device snapshots for the past seven days

  Clicking a device takes you to the Service Now Devices page listing the selected device.

Service Insight Widgets

You can monitor the number of devices nearing EOL and the number of devices susceptible to known issues by using the Junos Space Service Insight widgets.

Service Insight provides the following widgets on the Service Insight Dashboard and in the Insight Central workspace:

• On the Service Insight Dashboard:

  • New EOL Matches—Displays the number of new EOL messages received the previous day, previous week, and previous month from JSS that are relevant to the devices managed by Service Now

  • Recent PBNs—Displays the number of proactive bug notifications received the previous day, previous week, and previous month from JSS

• In the Insight Central workspace:

  • Devices by EOL Milestone—Displays the devices by their EOL milestone (such as EOL, EOS, EOE, and EOSE)

    Clicking an EOL milestone takes you to the Exposure Analyzer page listing the devices nearing the selected milestone.

  • Devices with most PBN Matches—Displays the number of PBNs received from JSS that are relevant to devices managed by Service Now

  • Proactive Bug Notifications—Displays the number of PBNs assigned to you, PBNs flagged to you, and new PBNs received from JSS