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Trouble Ticket APIs Overview


Service Now supports trouble ticket APIs that allow you to perform the following functions:

  • Create, query, close, or cancel trouble tickets (single/multiple)

  • Change the values of trouble tickets (single/multiple)

  • Obtain notification regarding ticket changes

The Operation Support Systems for Java (OSS/J) delivers standards-based interface implementations (OSS/J APIs) and design guidelines for the development of component-based OSS systems. The web service technology is used to expose the standard set of APIs defined under JSR91 of OSS/J. The OSS/J module is integrated into Service Now. For more details, refer to the JSR 91 specification at

The version of the trouble ticket supported by Service Now is TroubleTicket_x790/v0-5.