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Service Insight Targeted PBNs Overview

 

Junos Space Service Insight provides proactive bug notifications (PBNs) as a proactive measure to alert you about known issues that can impact the devices in your network. It is an effective means for Juniper Support Systems (JSS) to communicate information collected while helping one customer fix issues, to another customer who could face similar issues.

Using information, which was collected when issues were reported to JSS, JSS identifies devices on your network with similar conditions. When devices on your network are identified to have similar configuration as those devices on which issues were found, JSS identifies the PBNs for these devices. Service Insight picks up these PBNs once every 24 hours and displays them on the Targeted PBNs page (Insight Central > Targeted PBNs).

These PBNs keep you aware of the possible impacts the issues identified can have on your network and also the workarounds to fix the issue. The workarounds suggest temporary fixes and instructions that you can follow to protect your network.

In Service Insight, you can view targeted PBNs on the Targeted PBNs page as shown in Figure 1.

Figure 1: Targeted PBNs Page
Targeted PBNs Page

A targeted PBN contains the fields listed in Table 1. On the targeted PBNs page, you can filter and view PBNs based on organization. Using a targeted PBN, you can scan for devices impacted by the vulnerabilities described in the targeted PBN in an organization and list the devices; for more information, see Scanning PBNs for Impact on Devices.,

Table 1: Targeted PBNs Field Descriptions

Field

Description

Title

Title of the PBN, which is a short description of the issue found

Issue Date

Date and time when the issue was recorded

Updated Time

Date and time the PBN was last updated

Juniper ID

Unique ID specified by Juniper Networks that is used to identify the PBN

Organization

Organization to which the PBN is applicable

Resolved In

Date and time when the problem in this PBN was resolved

Description

Short description of the problem

Trigger

Conditions that initiated the problem described by the PBN

Symptom

Conditions that indicate that the problem described by the PBN

Work Around

Temporary fix for the problem

Instructions

Additional information that you can follow

Relevances

Devices that could be impacted by the problem described by the PBN

Customer Impact

Impact of the bug on the customer network

Impact Probability

Probability that the bug would impact the network

Owner

User who has been assigned ownership of the PBN using Service Insight

Flagged to Users

Users who were notified about the PBN using Service Insight

Associated Actions

You can perform the following actions related to targeted PBNs:

Related Documentation