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Viewing Details of JMBs for Suppressed Events


You can view the details of the JMBs that were filtered by incident filters defined to not create incidents on the Suppressed Events page. The Suppressed Events page displays the following information about a JMB:

  • Organization—The organization with which the JMB is associated

  • Device Group—The device group with which the device from which the JMB was generated is associated

  • Received Time—The date and time the JMB was received by Service Now

  • Device—The device from which the JMB was generated

  • Event Name—The event that triggered the generation of JMB

  • JMB Name—The name of the JMB

  • Problem Identifier—The ID of the event that occurred on the device

  • Filter—The filter used to suppress incident creation for the JMB

  • Product—The Juniper Networks product on which the JMB was created

  • Priority—Priority of the event

To view details of JMBs for suppressed events:

  1. In the Service Now navigation tree, click Service Central > Suppressed Events.

    The Suppressed Events page appears.

  2. Select a JMB for viewing details.

    The JMB details page appears. For information about details about JMB, see Contents of a JMB.